About Contact Automation
Technology Overview
Our applications are designed with the latest in hardware and software technologies. We use fully redundant systems to provide a feature rich application. The architecture was designed to take advantage of the ever changing technology, allowing us to enter new markets rapidly with proven deployment strategies. All Contact Automation services are deployed on Intel based system utilizing state of the art telephony hardware to deliver the most efficient call processing solution available. JCT, CSP, and other real time multiprocessor systems maximize the call processing platform potential.
Capabilities
- ISDN
- Speech Recognition
- Credit Card Processing
- Host Interface
- 800 Reservationless Conferencing
- VOIP
- Reverse Number Lookup (RNL)
- Text-To-Speech (TTS)
- Web services, XML, HTML