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How to Ring in the New Year with Better Customer Retention

By Casey Fisher on 12/14/2015
It's no secret knowledge that companies save copious amounts of money by retaining their current customers instead of replacing them with new ones. That's a big part of the reason why customer service has become such a prominent part of modern day business practice. Well, that and the fact that if a company keeps running through customers, they eventually run out of new ones. So what can you do this next year to be sure that your retention is as high as possible?
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customer service
live agent services
outbound ivr services
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