Technology Overview

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Our Technologies

Contact Automation maintains a wide array of tenured industry professionals dedicated to supporting our customers' needs. With some of the industry's best partners and vendors, we are able to provide you with proven applications and services.

Our feature-rich and robust Interactive Voice solutions are built upon the latest IVR and Call Center technologies. With these technologies, we can design top-quality, fully customized applications for any business situation.

Our carrier-grade equipment is used to support our fully redundant solutions, providing you with the latest in open telephony technology with minimal upfront investment. By enlisting us to help with your Interactive Voice and Call Center business needs, you benefit from the most recent technology upgrades with no capital expenditure.

Capabilities:

  • Customer IVR Development and Hosting
  • Toll-Free and local Number Hosting and Provisioning
  • Call Routing Solutions
  • Virtual Call Center Applications
  • Payment Processing Applications
  • Outbound Broadcast
  • Professional Voice Recording Services
  • Live Agent Call Center Services 24/7
  • E-Mail Support
  • Transcription Services
  • Real-time Reporting/Monitoring
    • (portal.contactautomation.com)
  • Text-To-Speech and Voice Recognition Services