Text/HTML

Customer Service

Having a successful customer support system in place has become one of the most vital aspects of maintaining a successful business. However, with call volume being highly volatile, staffing internally can be highly inefficient and ultimately lose more money for your business than it brings in. That's why so many companies outsource their customer support to our call centers. With our top-of-the-line agents and boutique approach, we are able to deliver the resources of a large organization while giving hands-on support to every customer in nearly any calling situation. We can also support multiple languages.

Emergency operations

When your business is in a state of emergency, the last thing that you need to worry about is whether or not your customers are being taken care of. Our unique approach to customer service allows us to step up and quickly take over when you need your resources elsewhere.

Multilingual support

Do you have a large number of customers who need support in languages other than English? We have ready access to live agents with multiple languages, including Spanish and French, and the ability to staff our centers around your campaign needs.

Cross-selling and up-selling opportunities

Our customer service representatives get to know your products and services for two reasons: Firstly, so they can provide the best and most knowledgeable service possible, but also so that they can make the most out of every touchpoint in order to build and retain a healthy relationship between you and your customers.

Top notch reporting and tracking

Having the ability to access and view progress, tracking tickets, and reporting on your campaigns is just as important as completing the campaign itself is. That's why our e-mail support services come equipped with our top-notch reporting portal - so you can quickly and efficiently view analytics and results.

Click here or call 877-487-9679 to get more information on our Customer Support Services.

Services:

  • Customer survey support
  • Technical support
  • After hours answering service
  • Event registrations
  • Literature / catalog requests
  • Referrals to nearby dealers/locations
  • Referrals to television channels / radio stations
  • Request for information